Job Description

Customer Service Representative

JOB-10046738

Anticipated Start Date

September 21, 2026

Location

Wilmington, DE

Type of Employment

Contract Hire

Employer Info

Our client is one of the country’s most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. They are nationally recognized as a great place to work and the best health system to work for in the United States. Rated by Healthgrades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek, and other national quality ratings. With its groundbreaking Center for Virtual Health and a focus on population health and value-based care, they are shaping the future of health care.

Job Summary

We are looking for individuals to join our client’s team as Customer Service Representative. In this role, you will answer incoming calls in a timely manner, process and route calls based on the nature of the inquiry, and provide support for a busy dental and OMFS call center.

Job Description

• Responds accurately to a high volume of calls demonstrating exceptional customer service skills
• Receives and responds to all incoming calls Schedule appointments according to guidelines
• Process phone notes
• Documentation of call is detailed and accurate
• Demonstrates sound judgement of escalating urgent calls Utilization of computer ie: scheduling module and EMR Enter patient demographics
• Ability to multi-task with typing and talking simultaneously
• Routing calls appropriately
• Utilizes Company HEAT methodology when service issues arise
• Interacts with patients, physicians and staff to provide accurate communication
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to manager in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

Skills Required

• Knowledge of medical terminology Knowledge of physician office systems and practices
• Knowledge of computer skills and key boarding Knowledge of communication center skills
• Excellent oral and written communication skills
• Ability to maintain patient confidential information
• Ability to exercise judgement, tact and diplomacy
• Ability to handle irate callers, defusing the situate and when to elevate to the next level
• Ability to display excellent customer service skills
• Ability to establish and maintain effective working relationships with employees, co-workers and management
• Ability to maintain regular, consistent and professional attendance, punctuality and appearance
• Ability to work as an effective team member
• Daily contact with patients, physicians and other members of The Medical Group team as well as other departments within facility
• Sitting with intermittent standing and walking

Education/Training/Certifications

• High School graduate Prior call center, customer service and medical office related experience preferred.
• Computer and key boarding skill required An equivalent combination of education and experience may be substituted

Additional Requirements

• Shift: 8:00 am – 4:00 pm

Pay Rate

• $17.00 per hour

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.

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