Job Description

Job Responsibilities:

• Process orders for products and services submitted by sales staff or customers
• Manage orders ranging from quick-ship items to complex, long-cycle orders
• Proactively follow up on order backlog to ensure accuracy and completeness
• Communicate order status updates and changes to relevant stakeholders in a timely manner
• Coordinate with internal departments regarding order status, shipping dates, pricing, product availability, and backorders
• Maintain virtual customer files, including sales contracts and supporting documentation
• Customer Billing Resolution
• Investigate and resolve customer billing disputes in coordination with the Accounts Receivable collections team
• Provide pricing and availability information
• Prepare formal quotations for standard and select specialty products and services
• Support pre- and post-order sales activities as needed
• Perform additional duties based on organizational needs

Skills:

• Sales Support, Billing, Invoice, order processing, and Order status

Education/Experience:

• 0-2+ years of experience with a college degree or equivalent work experience
• Proficiency in Microsoft Office applications
• Preferred experience with Salesforce CRM, AS400, and Select Configure Price Quote (SCPQ) tools

Job Tags

Similar Jobs