Job Description

Description

Office Manager 

The Consumers Credit Union team is looking to hire a passionate Office Manager to join our Grand Rapids market! In this role, you will be responsible for the growth and performance of the credit union office. 

What you'll be doing:

• Supervise and lead all office employees to meet office and individual goals.
• Conduct performance appraisals and individual monthly coaching.
• Communicate with staff to ensure consistent operations.
• Promote growth of the office through sales, and ensuring a high level of member service.
• Promote an understanding of policies and procedures by office staff.
• Perform sales calls to local businesses leading to business product growth.
• Routinely conduct Annual reviews with high value business members to deepen relationships and add services.
• Ensure consistent and timely management of Outbound Fusion queue.
• Participation in corporate initiatives (i.e. Champion/New Product/ Charities/Event Planning teams etc.)
• Assist in any area as directed by senior management.

What you'll bring to the table:

• Bachelor’s degree and 2 years of proven sales and leadership experience, or 3-5 years of related experience in the banking industry.
• Proven history of goal attainment.
• Excellent communication, listening and interpersonal skills required.
• Must have initiative, drive, intensity and commitment; must be energetic and engaged.
• Ability to work independently and make judgments in the best interest of the member and Consumers.
• Must be a strategic and visionary thinker and be a self starter that is proactive in creating solutions.
• Must be able to lead and rally others around ideas.
• Develop an understanding of credit union history, philosophy, organization by-laws and operating procedures.
• Demonstrate knowledge of all Consumers products and service.

What you didn't know about the team:

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

Perks:

Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.

We are committed to Equal Employment Opportunity.

We are a proud Veteran & Military Friendly Employer.

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