Pharmacy Tech Support Call Center Representative (Home-Based) Job at IQVIA, New Providence, NJ

  • IQVIA
  • New Providence, NJ

Job Description

IQVIA seeks a remote pharmacy support representative to handle patient assistance program inquiries via phone, email, and fax. The role involves processing payment assistance requests, activating cards, verifying eligibility, and resolving claim rejections for pharmacy support services.

Responsibilities

  • Field customer support requests via telephone, email, fax, and other channels
  • Assess issues and provide first-level problem resolution for pharmacy users
  • Document resolution details and escalate unresolved cases to appropriate teams
  • Suggest operational improvements to management when needed
  • Work 40 hours weekly across specified EST shift windows

Requirements

  • High school diploma or equivalent
  • Pharmacy technician experience required
  • HIPAA certification
  • 3+ years call center experience preferred
  • Medical claim processing experience preferred
  • Bilingual English/Spanish preferred
  • Currently working on IQVIA PSS contracted role

Compensation: $18.00 per hour

Job Tags

Hourly pay, Remote work, Shift work

Similar Jobs

Zany's

Prep Chef Sushi Job at Zany's

 ...Palouse and have won many regional and national awards for our businesses, including induction into the Idaho Hall of Fame in 2016.HDR values our employees and offers a variety of opportunities, benefits, and services to help develop leadership qualities in each... 

armorfireservices

Firefighter Engineer Job at armorfireservices

 ...Full job description: Are you ready to start a rewarding and impactful career? Firefighter.This role offers the opportunity to serve the community as a crucial member of a dedicated team, responding to fire emergencies, natural disasters, and medical crises. As a... 

Confidential

Creative Video Producer Job at Confidential

 ...Collaborate effectively with UGC creators, external talent, and cross-functional teams to build authentic content. Manage end-to-end production logistics, including storyboarding, shooting, editing, color grading, and audio post-production. Leverage AI-powered tools (... 

Beech Valley Solutions

Treasury Analyst Job at Beech Valley Solutions

 ...You'll Do Support day-to-day treasury activities, including cash positioning, cash flow forecasting, and liquidity monitoring...  ...functions ~ Strong understanding of basic treasury processes (cash management, reporting, reconciliations)~ Ability to operate in a hybrid... 

Homeschool Connections

Online Chemistry Instructor, High School With College Credit Job at Homeschool Connections

Online Chemistry Instructor, High School with College Credit OptionHomeschoolConnections.com - online Catholic curriculum provider - RemoteCategory: High School EducationTerms: Part-time, contracted employeeExperience: 2+ years teaching chemistry to high school...